Crewing

Payment Cards

• Who is ShipMoney ?
• How do I get my ShipMoney Virtual card?
• How can I register my online ShipMoney Account after receiving my notification?
• Do I have to log onto the internet to get my money? Do I have to create a ShipMoney account?
• Who can I reach out to for support or questions regarding my account?

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Embarkation

• I have missed my flight. What should I do?
• My flights to or from the vessel are not very convenient
• Am I still expected to carry scanned documents to the technical /crewing office
• Where am I expected to collect my PPE equipment from?
• Who can help me when I’m at the port of embarkation/disembarkation?

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Mobilisation

• Which medical centre should I use for my pre-engagement medical examination?
• How do I get reimbursed for the mobilization expenses
• I’ve already uploaded my documents but there is another open task
• I cannot complete the assigned tasks as per the prescribed timelines.

Training

• Can I book required training through the mobile app?
• I’ve missed attending my scheduled training course.
• ShipSure Silver awareness training – background information and preparation documents

New LMS for Cargo Seafarer

• My old password does not work, what happened?
• What is the direct link to login?
• I am asked for a company at login or when resetting my password, what shall I use?
• How do I know what training I need to complete?
• Can I print out certificates for eLearning I completed in the past?

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