V.Crew Support Centre
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Who is ShipMoney ?
How do I get my ShipMoney Virtual card?
How can I register my online ShipMoney Account after receiving my notification?
Do I have to log onto the internet to get my money? Do I have to create a ShipMoney account?
Who can I reach out to for support or questions regarding my account?
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I have missed my flight. What should I do?
My flights to or from the vessel are not very convenient
Am I still expected to carry scanned documents to the technical /crewing office
Where am I expected to collect my PPE equipment from?
Who can help me when I’m at the port of embarkation/disembarkation?
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Which medical centre should I use for my pre-engagement medical examination?
How do I get reimbursed for the mobilization expenses
I’ve already uploaded my documents but there is another open task
I cannot complete the assigned tasks as per the prescribed timelines.
Can I book required training through the mobile app?
I’ve missed attending my scheduled training course.
ShipSure Silver awareness training – background information and preparation documents
New LMS for Cargo Seafarer
My old password does not work, what happened?
What is the direct link to login?
I am asked for a company at login or when resetting my password, what shall I use?
How do I know what training I need to complete?
Can I print out certificates for eLearning I completed in the past?
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