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How can we help you today?
Recent articles
Announcements
What's New
- V.Group partners with ShipMoney
- V.Group Vaccination FAQs
- “Speak Up” – New Contact Details
- Vaccination certificate upload guide for Seafarer
- World Kindness Day - Employee Assistance Program
COVID-19 Updates
- To All V.Ships Seafarers and their Families - 11th January 2022
- To All V.Ships Seafarers and their Families - 3rd December 2021
- To All V.Ships Seafarers and their Families - 22nd September 2021
- To All V.Ships Seafarers and their Families - 14th June 2021
- To All V.Ships Seafarers and their Families - 20th April 2021
Safety at Sea
COVID-19 Support
Onboard Seafarers
- When is it possible to sign off?
- Are seafarers quarantined once they reach their home country?
- Will we be immediately Quarantined on sign off at a port?
- Will there be allotment delays due to current situation?
- How will I get back home if the borders of my country are closed?
Friends and Family
Onshore Seafarers (On Leave)
- I was supposed to join a vessel next week, what happens to my joining date now?
- When can I visit the office/training centre?
- Will I still get paid since the reason for not joining the vessel is not under my control
- Will I be put in Quarantine on arrival at the ship's joining port?
- Does the company have a provision of loan/salary advance since we don’t know when I'll be joining the vessel next?
COVID-19 Vaccination Update
- Is becoming vaccinated a requirement of employment by V.Group?
- Why is V.Group not participating in any vaccination purchasing programs?
- Why are seafarers from other countries getting vaccinated before me?
- Which groups are prioritised groups to receive the vaccination, and what is the rationale for prioritising them?
- What about Seafarers? Are they given priority?
V.Crew Connect Mobile App
Video Tutorial
Overview
Installation
Registration
Managing your account
- How do I change my mobile number?
- How do I upload a document?
- How do I set my availability date from the mobile app?
- What is a Task List?
- How can I update height, weight or marital status?
FAQs
- What if the date of my availability changes?
- Why is my Sea Service history missing or incorrect?
- Why can’t I see my uploaded documents from the mobile app?
- Can I upload PDF documents?
- Why can’t I set my availability date from the mobile app?
Contact Us
V.Crew Seafarer Portal (connect.vcrew.com)
Crewing
Payment Cards
- Who is ShipMoney ?
- How do I get my ShipMoney Virtual card?
- How can I register my online ShipMoney Account after receiving my notification?
- Do I have to log onto the internet to get my money? Do I have to create a ShipMoney account?
- Who can I reach out to for support or questions regarding my account?
Embarkation
- I have missed my flight. What should I do?
- My flights to or from the vessel are not very convenient
- Am I still expected to carry scanned documents to the technical /crewing office
- Where am I expected to collect my PPE equipment from?
- Who can help me when I’m at the port of embarkation/disembarkation?
Mobilisation
Training
New LMS for Leisure & Cargo Seafarers
- My old password does not work, what happened?
- What is the direct link to login?
- I am asked for a company at login or when resetting my password, what shall I use?
- How do I know what training I need to complete?
- Can I print out certificates for eLearning I completed in the past?