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How can we help you today?
Recent articles
- Message from V.Group CEO Graham Westgarth
- V.Crew Support Centre: Helpline for Seafarers and their Family
- A message to all our Filipino seafarers from TV personality Rovilson Fernandez
- A message to all our Filipino seafarers from TV personality Ivan Mayrina
- To All V.Ships Seafarers and their Families - 9th July 2020
- Benefit of using the V.Crew Connect Seafarer App (video)
Announcements
COVID-19 Updates
- To All V.Ships Seafarers and their Families - 9th July 2020
- To All V.Ships Seafarers and their Families - 30th April
- To All V.Ships Seafarers and their Families - 17th April
- To All V.Ships Seafarers and their Families - 2nd April
- To All V.Ships Seafarers and their Families -25th March
What's New
COVID-19 Support
Onboard Seafarers
- When is it possible to sign off?
- Are seafarers quarantined once they reach their home country?
- Will we be immediately Quarantined on sign off at a port?
- Will there be allotment delays due to current situation?
- How will I get back home if the borders of my country are closed?
Friends and Family
Onshore Seafarers (On Leave)
- I was supposed to join a vessel next week, what happens to my joining date now?
- When can I visit the office/training centre?
- Will I still get paid since the reason for not joining the vessel is not under my control
- Will I be put in Quarantine on arrival at the ship's joining port?
- Does the company have a provision of loan/salary advance since we don’t know when I'll be joining the vessel next?
V.Crew Connect Mobile App
Overview
Installation
Registration
Managing your account
- How do I change my mobile number?
- How do I upload a document?
- How do I set my availability date from the mobile app?
- What is a Task List?
- How can I update height, weight or marital status?
FAQs
- What if the date of my availability changes?
- Why is my Sea Service history missing or incorrect?
- Why can’t I see my uploaded documents from the mobile app?
- Can I upload PDF documents?
- Why can’t I set my availability date from the mobile app?
Contact Us
Crewing
Embarkation
- I have missed my flight. What should I do?
- My flights to or from the vessel are not very convenient
- Am I still expected to carry scanned documents to the technical /crewing office
- Where am I expected to collect my PPE equipment from?
- Who can help me when I’m at the port of embarkation/disembarkation?