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V.Ships Connect Mobile App
Overview
Video Tutorial
Installation
Registration
Managing your account
- How to upload a document assigned by mobilization as a task?
- How do I change my mobile number?
- How do I upload a document?
- How do I set my availability date from the mobile app?
- What is a Task List?
FAQs
- What if the date of my availability changes?
- Why is my Sea Service history missing or incorrect?
- How do I check the status of my uploaded documents from the mobile app?
- Can I upload PDF documents?
- Why can’t I set my availability date from the mobile app?
Contact Us
V.Crew Seafarer Portal (connect.vcrew.com)
Crewing
Embarkation
- I have missed my flight. What should I do?
- My flights to or from the vessel are not very convenient
- Am I still expected to carry scanned documents to the technical /crewing office
- Where am I expected to collect my PPE equipment from?
- Who can help me when I’m at the port of embarkation/disembarkation?
Mobilisation
Training
New LMS for Leisure & Cargo Seafarers
- My old password does not work, what happened?
- What is the direct link to login?
- I am asked for a company at login or when resetting my password, what shall I use?
- How do I know what training I need to complete?
- Can I print out certificates for eLearning I completed in the past?
Recruitment
Payroll, Allotment, & Crew Claims
ShipMoney
How do I get my card and get started
Funding
- How do I request to fund my Shipmoney Card?
- How do I know if a deposit is made to my eWallet?
- What funds will be put on my cards? Allotment? Advances? Balance of wages? Etc?
- When will I receive the funds? Request cutoff, how many days after request?
- Can I or others transfer/load funds to my ShipMoney card?
Now that I have the card, online account, & funding, what can I do with it?
Basic Transaction, Limits, Fees,
- What are some of the Fees?
- What are some of the limits?
- If a Crew Member requires cash in local currency, can he still get the money?
- Are these multi-currency accounts?
- How can I check local currency exchange rate for ATM withdrawal and purchase payments?
What is Companion cards?
Replacement of lost or damaged card
Security
Shipmoney card use in Russia and Ukraine
Where do I get help?
COVID-19 Support
Onboard Seafarers
- When is it possible to sign off?
- Are seafarers quarantined once they reach their home country?
- Will we be immediately Quarantined on sign off at a port?
- Will there be allotment delays due to current situation?
- How will I get back home if the borders of my country are closed?
Friends and Family
COVID-19 Updates
- To All V.Ships Seafarers and their Families - 11th January 2022
- To All V.Ships Seafarers and their Families - 3rd December 2021
- To All V.Ships Seafarers and their Families - 22nd September 2021
- To All V.Ships Seafarers and their Families - 14th June 2021
- To All V.Ships Seafarers and their Families - 20th April 2021
Onshore Seafarers (On Leave)
- I was supposed to join a vessel next week, what happens to my joining date now?
- When can I visit the office/training centre?
- Will I still get paid since the reason for not joining the vessel is not under my control
- Will I be put in Quarantine on arrival at the ship's joining port?
- Does the company have a provision of loan/salary advance since we don’t know when I'll be joining the vessel next?
COVID-19 Vaccination Update
- Is becoming vaccinated a requirement of employment by V.Group?
- Why is V.Group not participating in any vaccination purchasing programs?
- Why are seafarers from other countries getting vaccinated before me?
- Which groups are prioritised groups to receive the vaccination, and what is the rationale for prioritising them?
- What about Seafarers? Are they given priority?