How can I get companion cards for my family and friends?

On-Board Companion Card Distribution Process:

1. When you require a companion card, please request it from the Master to begin the registration process.
2. The Master will provide you with a ShipMoney Card in an envelope.
3. Using the customer number from the envelope as shown below, please enter this number into the Companion card application form on the V.Crew Connect App.

The customer number is the 10-digit number shown on the picture.

1. Our dedicated team will validate your application for registration and approve it.
2. If your registration is approved, our team will update the ShipMoney Companion Card Customer ID and your companion's personal details in the ShipMoney Admin App.
3. You will receive an email notification indicating that your card is ready for activation.
4. In the event that your registration is not approved, you will receive an email notification. Please return the card to the Master.

In Office Manila Companion Card Distribution Process:

1. When in Manila, visit the kiosk to request a companion card for application.
2. Our team will validate your application and, upon approval, update the Child CID and your companion's personal details in the ShipMoney Admin App.
3. You will receive the card from our team and an email notification confirming that the card is ready for activation.
4. If your registration is not approved, we will promptly inform you that your request for a companion card application has been denied.

Seafarers on Leave Companion Card Distribution Process:

1. Register your request for a companion card through V. Crew Connect.
2. Our team will review your application for registration and approve it.
3. If your registration is approved and you can collect the card upon mobilization, we will instruct you to report to the ShipMoney booth and follow the In Office process.
4. If your registration is approved but you cannot collect the card upon mobilization, we will instruct you to collect the card onboard and complete the On-Board process.
5. If your registration is not approved, you will receive a notification indicating that your request has been declined.

We hope that this detailed process clarifies the steps involved in obtaining ShipMoney Companion Cards for various scenarios. Our aim is to ensure a smooth and efficient experience for all our valued seafarers.

Should you have any questions or require further assistance, please do not hesitate to reach out to angelo.alejandro@vships.com.

Safe sailing and best regards.