V.Crew Support Centre
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How do I get my card and get started
Who is ShipMoney ?
How do I register my ShipMoney account?
How do I get my ShipMoney card?
Do I have to log onto the internet to get my money? Do I have to create a ShipMoney account?
How do I request to fund my Shipmoney Card?
How do I know if a deposit is made to my eWallet?
What funds will be put on my cards? Allotment? Advances? Balance of wages? Etc?
When will I receive the funds? Request cutoff, how many days after request?
Can I or others transfer/load funds to my ShipMoney card?
Now that I have the card, online account, & funding, what can I do with it?
Can I take my card into a bank to get cash?
Can I send money home?
Can I use for in-store purchases?
Can I shop online?
How do I make a card-to-card transfer?
Basic Transaction, Limits, Fees,
What are some of the Fees?
What are some of the limits?
If a Crew Member requires cash in local currency, can he still get the money?
Are these multi-currency accounts?
How can I check local currency exchange rate for ATM withdrawal and purchase payments?
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What is Companion cards?
How can I get companion cards for my family and friends?
How do companion cards work?
Replacement of lost or damaged card
Replacement of a lost/ damaged
What happens when my card expires?
How Safe is it?
Is there any tax for storing money in the account?
If my country has some sanction regimes, who could guarantee me that the access to American account will not been ceased at once?
Shipmoney card use in Russia and Ukraine
Will my card be accepted by Visa-accredited merchants and ATMs?
What does this mean for ShipMoney Cards?
Can I send money to my bank account via ShipMoney Wire Service?
Where do I get help?
Who can I reach out to for support or questions regarding my account?