ShipMoney

How do I get my card and get started

• Who is ShipMoney ?
• How do I register my ShipMoney account?
• How do I get my ShipMoney card?
• Do I have to log onto the internet to get my money? Do I have to create a ShipMoney account?

Funding

• How do I request to fund my Shipmoney Card?
• How do I know if a deposit is made to my eWallet?
• What funds will be put on my cards? Allotment? Advances? Balance of wages? Etc?
• When will I receive the funds? Request cutoff, how many days after request?
• Can I or others transfer/load funds to my ShipMoney card?

Now that I have the card, online account, & funding, what can I do with it?

• Can I take my card into a bank to get cash?
• Can I send money home?
• Can I use for in-store purchases?
• Can I shop online?
• How do I make a card-to-card transfer?

Basic Transaction, Limits, Fees,

• What are some of the Fees?
• What are some of the limits?
• If a Crew Member requires cash in local currency, can he still get the money?
• Are these multi-currency accounts?
• How can I check local currency exchange rate for ATM withdrawal and purchase payments?

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What is Companion cards?

• How can I get companion cards for my family and friends?
• How do companion cards work?

Replacement of lost or damaged card

• Replacement of a lost/ damaged
• What happens when my card expires?

Security

• How Safe is it?
• Is there any tax for storing money in the account?
• GDPR
• If my country has some sanction regimes, who could guarantee me that the access to American account will not been ceased at once?

Shipmoney card use in Russia and Ukraine

• Will my card be accepted by Visa-accredited merchants and ATMs?
• What does this mean for ShipMoney Cards?
• Can I send money to my bank account via ShipMoney Wire Service?
• Western Union
• MoneyGram

Where do I get help?

• Who can I reach out to for support or questions regarding my account?