Seafarers can get their card either onboard or in the local manning office.
If Onboard – Please approach the captain and express your intention to use or subscribe to ShipMoney. If buffer cards are available onboard, the captain will issue one to you. Upon receipt of the card, the Master/Crew should follow the procedures outlined below:
1. Send the 10-digit Customer ID from the front of the envelope along with the below details of the crew member(s). Please refer to the screenshot and table below for your reference.
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2. Send the required details to the following email addresses: shipmoneyadmin@vships.com : Marlo.Rivera@vships.com : angelo.alejandro@vships.com
Upon receipt of the required information, the Digital Payroll Specialist will link the card to the seafarer’s account and send an email to the captain with confirmation and instructions on how to complete the online registration.
If NOT Onboard – They can email our Crew Support Team (crewsupportcenterteam@vships.com) or our Digital Payroll Specialist (angelo.alejandro@vships.com) and below possible solution will be available depending on the nationality and situation of said Crew.
- For Russian Crew: The Digital Payroll Specialist will email either the Georgia Batumi Office or the Georgia Tbilisi Office and refer the crew member's request. The respective office will determine whether a physical ShipMoney card or a virtual card can be provided, depending on the crew member’s region.
- For Filipino Crew: ShipMoney cards can be collected at our Manila Office either upon contract signing or before dispatch.
- For Indian Crew: ShipMoney cards can be collected at our Mumbai Office either upon contract signing or before dispatch.
- For Latvian Crew: ShipMoney cards can be collected at our Baltic Riga Office either upon contract signing or before dispatch.
For Other Nationalities: A virtual ShipMoney card will be issued for immediate use. Once onboard, crew members may follow the standard procedure for onboard issuance of physical cards.