Seafarers can get their card either onboard or in the local manning office.
If Onboard – Approach the captain and express your intention to use/subscribe to Shipmoney. If buffer cards are available onboard, the captain should follow the below procedures:
1. Take one ShipMoney card from your stock and hand it over to the crew member(s).
2. Send the 10-digit Customer ID from the front of the envelope along with the below details of the crew member(s). Please refer to the screenshot and table below for your reference.
Name | Rank | PCN | Customer ID |
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3. Send the required details to the following email addresses:
shipmoneyadmin@vships.com : Marlo.Rivera@vships.com : angelo.alejandro@vships.com
Note: If cards are not available onboard, please seek assistance from your vessel Master to request a new supply of ShipMoney cards by kindly sending your vessel’s next port schedule and agent details to Mr. Angelo Alejandro if no Filipino/Indian joiner is expected within the next 2 to 3 weeks.
If NOT Onboard – They can email our Crew Support Team (crewsupportcenterteam@vships.com) or our Digital Payroll Specialist (angelo.alejandro@vships.com) and below possible solution will be available depending on the nationality and situation of said Crew.
1) For Filipino and Indian Crew: They can get their Shipmoney Card on their local Office upon contract signing or before dispatch.
2) For other Nationality: They will be given a Virtual Shipmoney card that they can use for the meantime. And once onboard they can follow above steps for onboard crew on how they can get their Shipmoney Cards.