Knowledge base

Recent articles

• How do I contact the V.Crew Support Centre for support?

  Email Support Send your enquiries to: shelp@vships.com   V.Crew Connec...

• If Seafarer have forgotten ShipMoney security questions

  Seafarer must submit a support ticket to receive a temporary One-Time Passwo...

• If Seafarer Forgot ShipMoney Username

  Start Recovery: Open the ShipMoney app or website and tap Forgot Username. ...

• If Seafarer Forgot ShipMoney Password

  Start Recovery: Open the ShipMoney app or website and tap Forgot Password. ...

• If my country has some sanction regimes, who can guarantee that access to an American account will not be stopped at once?

  Crew members will always have access to their funds regardless of whether th...

• GDPR

  ShipMoney is fully GDPR compliant. We share your KYC data with our remittanc...