V.Crew Connect Mobile App

Overview

• What does the V.Crew Connect app offer?
• How does the app improve your interaction with the crewing office?

Installation

• How do I download the V.Crew Connect app?
• How long does it take to download or update the V.Crew Connect app?

Registration

• I’m getting an error prompt saying, “Your details do not match V.Group records”.
• I forgot my password. How do I reset my password?
• I can no longer access my old email address associated with the mobile app. How do I change my email address?

Managing your account

• How do I change my mobile number?
• How do I upload a document?
• How do I set my availability date from the mobile app?
• What is a Task List?
• How can I update height, weight or marital status?

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FAQs

• What if the date of my availability changes?
• Why is my Sea Service history missing or incorrect?
• Why can’t I see my uploaded documents from the mobile app?
• Can I upload PDF documents?
• Why can’t I set my availability date from the mobile app?

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Contact Us

• How do I contact the V.Crew Support Centre for support?