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I’m getting an error prompt saying, “Your details do not match V.Group records”.

Question: I’m unable to register to the V.Crew Connect mobile app. I’m getting an error prompt saying, “Your details do not match V.Group records”.


Answer: You may be getting this error prompt due to one of the reasons below:

  • The date of birth and/or email address were typed incorrectly. Please check and try again.
  • You do not have an email address associated to your V.Group profile. Contact the V.Crew Support Centre for assistance.
  • The email address you are submitting is not the registered email you have with V.Group. Contact the V.Crew Support Centre for assistance.


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