If Onboard In case of loss, damage, or if the card is not returned by the ATM, please log in to your ShipMoney account and freeze your card immediately. Then inform your vessel Master or Purser and request a new card. Alternatively, Seafarer may contact angelo.alejandro@vship.com or our Crew Support Team via V. Crew connect App directly.
If NOT Onboard If Seafarer are off-board or no longer working for V. Group, Seafarer can contact ShipMoney Customer Service by selecting Online Help at ShipMoney.com or the ShipMoney App and request a replacement card.