What happens when my ShipMoney card expires?

Cards are valid for 3 years with an Expiration date printed on the card.

If Onboard Three months before the expiration, the replacement procedure will take place by the admin team, identified shore person or crew purser on board (pending on setup of the vessel). Your replacement physical card will be activated upon confirmation that you are in possession of the card. New eWallets are automatically activated.

If at home/vacation If offboard or you are no longer working for V.Group, you can submit a ticket through Shipmoney Online Help and ask for a replacement card.


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