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Can I buy Seastars or items from the redemption catalogue?
No, SeaStar points are not available for purchase, nor are merchandise or re...
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Is seniority with V. Group considered in earning status?
Yes, as V Group’s appreciation for your established loyalty, we have awarded...
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How do I earn Yellow Signal and Vision Green status?
Signal Yellow is our entry level tier that is available for all members of V...
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I ordered a V branded item and it is damaged. Who do I contact to resolve this?
If your V branded item is damaged, send an email to [email protected] with phot...
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If I redeem my Seastars for a V-branded item, can I have it shipped to someone other than myself?
Yes, using the fulfilment form you may define the address which the reward s...
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How do I redeem Seastars for V branded items, Pluxee gift cards, and travel cards?
Once you have sufficient SeaStars for your preferred reward, select the item...